PixDix Support Line Offers None

Calls to the PixDix customer support center have not helped resolve my issue. Hate to say it but PixDix still sucks.

PixDix: Customer Service Nightmare

Korea is a country known for customer service. But PixDix, one of the peninsula's largest chains of electronics retailers specializes more in customer disservice.

At lunch today, I bought a new set of headphones from PixDix for 50,000 won (approx. $50). They were from a reputable brand and had good reviews online. Upon trying them out, however, I found that the sound quality was terrible. It's hard to know if the problem is endemic to these headphones or if I just got a bad pair. Either way, I wanted to exchange them.

This is where the problems start. On the back of my PixDix receipt it states that I have 14 days to make returns or exchanges. I went back to PixDix about six hours after buying the headphones. And they refused to do anything buy smile mockingly and laugh a bit. No exchanges on opened items, the clerk told me. That seems to include items that are defective.

Buyer beware. Do not shop at PixDix.